Page 51 - Retrading Business N101 2022-02

them updated and with all the information and support necessary to offer the right product and the best services when it co- mes to tyre retreading”, he highlights.
Fabricio Nedeff, Commercial Manager at Vipal Europe, commented that this cons- tant improvement of teams and customers of the services offered by Vipal customers to carriers and other end consumers. “Vi- pal has a range of products for the most diverse applications and of very high qua- lity for the tyre retreading market. By ad- ding all this variety to the best processes and services, we serve with excellence the needs of transporters, who obtain savings, durability and safety when retreading their tyres with products and services from Vi- pal Rubber”, says Nedeff.
HIGH SATISFACTION LEVELS REPORTED
The level of satisfaction of the public par- ticipating in the 2021 training also grew in relation to the activities of the previous
year. The activities through the Univipal platform had 74.19% of participant satis- faction, against 67.61% in the previous year. In-person training was approved by 98.2%, against 97.1% of those who carried out the activities in 2020.
According to Andreia Peruzzo, Coordina- tor at Univipal, the growth in the number of teams and customers in the foreign market demonstrates that both virtual and
face-to-face activities have a very positive impact, whether on Vipal employees or its partners. “The training recycles knowledge amongst our team and speeds up the tra- currently depends a lot on our team to train new employees. In this way, we ma- naged to achieve the expected standardi- sation and delivery of the best retreaded tyre in all the places where Vipal is present around the world”, highlights Andreia.
COMPANY
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