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NEWS EXTRA
Obo Tyres
Welcomes Daan Brinks
greatly improving service levels and speeding up time to invoice.
"To meet our commercial clients' service and maintenance expectations on the road, we need sophisticated mobile tools for our field service technicians to increase productivity while improving service. We wanted a cloud-based solution that brought our service technicians the insight and flexibility they need to maximise every maintenance and roadside service job," said Clifford
Smith, Kal Tire's CIO. "Partnering with ClickSoftware was essential in driving our commercial field service transformation. They provide mobile optimisation tools to help handle our customers' equipment maintenance and tyre-related emergencies, which also gives us the capability to optimise other areas of our business down the road."
Kal Tire now has real-time visibility into each technicians' work day and schedules so that if a tyre related emergency arises and the assigned technician is delayed, the work can be quickly assigned to another technician. Field technicians can use their devices to capture data for customer invoices that directly feeds into their POS system for timely and accurate invoicing. This automation eliminates unnecessary paper records, duplication of data, dispatch input errors as well as reducing
Netherlands-based retreader Obo Tyres has strengthened its sales team with the appointment of Daan Brinks.
Brinks joins the team after
completing his communications studies, however, he is no stranger to Obo Tyres as he carried out the final assignment for his studies with the company. Obo says Brinks’ employment expands its sales and communications
reach. In addition to sales office duties, Brinks will manage the Obo Tyres online shop and work as part of the company’s marketing and communications team.
dispatch wait times.
"By leveraging best-in-class mobility and automation, Kal Tire will be able to address complex field service management challenges, eliminate manual, paper-based scheduling and meet customers' expectations,"
said Hannan Carmeli, President at ClickSoftware. "By moving to the cloud, Kal Tire can easily keep their business on the latest software without extra overhead costs and maintain the flexibility to scale as their business grows."
Kal Tire Rolls
With ClickSoftware
Kal Tire, the tyre specialist that provides commercial fleet maintenance and roadside assistance throughout Canada, has selected ClickSoftware's cloud-based mobile workforce management solution to automate and optimise its service
scheduling, delivery and billing. Prior to using ClickSoftware, Kal Tire's dispatch team utilised a paper- based system for field work. Now, ClickSoftware's cloud-based solution will help Kal Tire optimise field work for its 700 field service technicians,
LARGE PROJECTS REQUIRE STRONG TEAMS
Hannan Carmeli, President at ClickSoftware
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Malaysian Highway Clean Up Blames Retreads for Debris
PLUS Malaysia Bhd, the body responsible for keeping Malaysian highways clear will increase patrols with a view to clearing debris on the North-South Expressway in Perak after complaints from drivers suffering damage to their vehicles, according to the country’s The Star Online.
Concessionaire C1 section manager Asnor Ali said that four teams of officers would be joined by two more between Ipoh and Bidor.
“We have also deployed our contractors, the
Propel
Intervention
Team, to look for
and clear
obstructions in
the road,” he
said recently.
Asnor said more
than half the
objects picked
up on a daily
basis were the
remains of shredded retreaded tyres.
This will doubtless reinforce negative perceptions about retreads and make the role of selling quality retreads that much more difficult. Just quite how the debris was identified as being from retreads is unclear. However, if loading and maintenance practices are not to the highest standards, then there is every possibility that the debris is as likely to be from new tyres as it is retreads.